Projects in Action

Managing Project Teams: Dealing With Disruptive Behaviour
Tracey McGrath

Managing a project inevitably means managing conflict. No matter how good we are, we will still be confronted by a range of disruptive behaviors such as sarcasm, criticism, shouting, passive aggression, avoidance, and verbal abuse. As project manager we get to deal with them all. Come and enjoy the company of your peers whilst discussing solutions for these all too common problems.

Objectives:

• Increased confidence in managing difficult behavior
• Greater awareness of the source of difficult behavior and strategies for managing
• Identifying your preferred style for managing conflict – and its associated strengths & weaknesses

Expected Learning Outcomes:

In this workshop you will increase your confidence level in managing conflict by

• Learning the 3 major causes of challenging behaviour
• Learning the Habit Formation model of the mind explaining human behaviour especially under challenging conditions
  
• Identifying your own trigger points so you can be less reactive yourself
  
• Examining a range of realistic strategies for coping with challenging behaviour and managing the stress that may arise
  
• Learning L.E.A.S.T. a method for negotiating effectively with emotional people.

Workshop Style:
Interactive. Content delivered lecturer style with interactive exercises and self-assessments

Target Audience
Anyone having to deal with others – and manage and influence their behavior